Fraud Detection Specialist I

FRAUD DETECTION SPECIALIST I

WHAT IS THE OPPORTUNITY?

A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

Banking and Investment Services Division

Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

What you will do

Demonstrate resiliency and adaptability in a fast-paced contact center environment

The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity

Approach problems logically and with good judgment to ensure the appropriate customer outcome

Demonstrate personal excellence including punctuality, integrity, and accountability

Comfortable in a metrics driven environment that requires the ability to prioritize and multitask

Think critically and exercise independent judgment

Following established policies and procedures, initiates appropriate action steps to mitigate risk and protect the Bank from financial loss

Opens cases/claims on all suspicious activity and appropriately investigates, and escalates when needed

Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned

Performs defined mitigation steps to reduce financial loss to our customers and the bank

Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department

Performs fraud alert review activities by following standard scripts and procedures

Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions

Consults with senior peers and team leads on moderate to complex issues to learn through experience

Experience working in a fast-paced environment that demands excellent organizational and interpersonal skills

Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner

Must-Have

Bachelor's Degree or equivalent

Minimum 2 years of general office, back office banking or accounting experience required

Advanced computer experience required (e.g. MS Word, Outlook and Excel)

Minimum 3 years in banking operations

Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure

Skills and Knowledge

Must work well in a team environment, as well as independently

Must have a strong and positive work ethic and follow CNB core values

Must be flexible and adapt quickly to change

Ability to multi-task and meet specific performance goals

Advanced Knowledge of PC functions in a Windows based environment

Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks

here .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

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