Fraud Investigation Analyst - Reg E / Bilingual Required (English & Spanish)

What Is MyBambu?

At MyBambu, we are pioneering the neo banking space by delivering the first all-in-one mobile digital banking solution, specifically designed for the unbanked and underbanked population. Our mission is clear: to promote financial inclusion by providing a range of mobile-based financial solutions, offering a convenient, safe, and cost-effective way for the overlooked audience to manage their finances.

We are dedicated to fostering financial literacy and access for individuals who have been previously left behind. In 2020, MyBambu was honored to receive the FIS Impact Award for innovation in the next frontier of the Modern Banking Platform.

Our company culture is built on empowerment, encouraging our team to embark on defining work in their careers. We are proud to have a passionate and goal-oriented team, working together to make a meaningful impact in th financial industry.

MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire’s Form I-9 to confirm work authorization.  Find out more information: E-Verify Participation Poster or Right to Work Poster.

Your Opportunity:

At MyBambu, we believe in the transformative impact you can have. We’re seeking an individual eager to embrace a meaningful role in propelling MyBambu to unprecedented success. We value a strong work ethic but also encourage a positive and enjoyable work environment. If you’re ready to elevate both MyBambu and your career to the next level, we want to hear from you!

This position is a full-time, in person position reporting to the Compliance Manager. As the Fraud Investigation Analyst-Reg E, you will be at the forefront of mitigating potential financial risks. Your role involves researching and initiating appropriate actions to resolve disputes, with a focus on daily monitoring and tracking cases in compliance with Reg E, Visa, and NACHA criteria. Disputed transactions include fraud and non-fraud transactions originating from use of a debit card, or an electronic payment (ACH, and Bill Pay). This position is typically cross trained to perform various functions in the area.

Job Responsibilities:

• Investigate and analyze reported cases of unauthorized ETFs.


• Review transaction records, account activity, and other relevant information to identify potentially fraudulent activity.


• Collaborate with other departments, law enforcement and external entities to gather additional information.


• Ensure compliance with Regulation E, Visa and NACHA guidelines while staying updated on changes to the regulations and industry best practices.


• Manage and document fraud cases, maintaining detailed records of investigations and actions taken.


• Provide training and educational materials to internal staff and customers on fraud prevention best practices and security measures.


• Prepare and submit reports to management detailing fraud trends, patterns, and the effectiveness of implemented controls.


• Maintain accurate and comprehensive documentation for regulatory purposes.


• Provide support to customers who have been victims of fraud, guiding them through the resolution process and ensuring a positive customer experience.


• Utilize fraud detection tools, software, and technologies to enhance the efficiency and effectiveness of fraud investigations.

Job Requirements:

Bilingual in Spanish and English Required

Professional Experience: Two or more years of professional experience in Financial Claims Department and Financial Crimes.

• Regulatory Knowledge: Substantive knowledge of Regulation E Policy, Visa Rules, Risk Management, Chargeback Rights, and NACHA criteria.


• Software Proficiency: Competent in using the Microsoft Office Suite, including Word, Excel, and PowerPoint. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
  


• Must be able to lift up to 15 pounds.

MyBambu Benefits

• Excellent medical coverage.


• 15 days of paid time off and 7 days of paid holidays 


• Our small family corporate culture.

Job Salary

• 
  Starting at $50,000 per year, salary negotiable based on experience and qualifications.