Fraud Investigation & Prevention Analyst

At Vanguard, the Fraud Investigation and Prevention Analyst is responsible for managing and triaging all incoming notifications of suspected fraud within the Global Fraud Prevention Department. The role leverages advanced analytical tools and techniques to identify, prevent, and mitigate fraud risks, helping to safeguard client assets and the firm's reputation. Working closely with senior team members, the analyst supports the execution of fraud investigations and contributes to the development and application of effective strategies and tactics to address emerging fraud scenarios.

Core Responsibilities

• Reviews and dispositions hotline channels and fraud notifications in a timely manner to determine if the allegation of potential fraud is legitimate.
• Updates existing documentation on current and previously handled cases in a timely manner.
• Corresponds with Vanguard business partners, and outside financial institutions. Determines if the alert requires further review by an investigator.
• Analyzes and documents daily reporting, reviews banking transactions, and makes a sound determination if the activity is suspicious for fraud. As deemed necessary, places calls to the client or business, adds account restrictions, alerts, redemption/purchase freezes, web blocks, and fraud blocks.
• Performs inbound and outbound call activities to support fraud detection, client verification, and case resolution efforts.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of one year of related work experience in a client-facing, fraud-related role.
• Undergraduate degree or an equivalent combination of training and experience required; graduate degree preferred.
• Certified Fraud Examiner (CFE) designation strongly preferred; willingness to obtain certification with company support is required, as it is a requirement for advancement within this career path.
• Must be comfortable working a hybrid schedule based out of one of our office locations in Malvern, PA; Charlotte, NC; or Scottsdale, AZ.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.