Freddy's Frozen Custard | Assistant Manager - GRR Airport Location

Leadership & Communication–

• Ensures that all Company Standard Operation Procedures are followed


• Teaches & practices Freddy’s standards of quality, timeliness and service


• Maintains an environment of open communication, positive attitudes, and trust based relationships with all personnel


• Ensures that Customer Satisfaction is the highest priority for all employees


• Consistently lives “hospitality” in every instance


• Leads by example – maintains professional image, appearance and language

Financial Performance-

• Conduct daily labor analysis to achieve target labor percentage


• Ensures quality control standards and procedures are strictly enforced


• Ensures all standardized portion control guidelines are followed and maintained


• Monitor sales trends, develop forecasts and make effective decisions to control the key cost of sales and labor


• Maximize productivity without compromising quality standards

Health & Safety-

• Ensure full restaurant compliance with all health department regulations


• Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations


• Ensure that inspections are conducted, and correct on-going issues

Other Responsibilities-

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them


• Review and approve all schedules and forecasts


• Coordinate opening/ closing activities in a timely and safe manner


• Complete all operational checklists daily


• Ensure that all cash handling procedures are followed


• Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner


• Resolve conflicts and improve team members performance issues in a constructive manner and according to policies


• Must have experience in Microsoft Office, Excel, Word, and Interne