Freight Claims Specialist

Freight Claims Specialist

Location: Chattanooga, TN | In Office

Start Date: ASAP

Position Summary
The Claims Specialist plays a critical role in protecting KCH Transportation’s financial and service integrity by managing and resolving freight-related claims and exceptions, including but not limited to Overages, Shortages, and Damages (OS&D). This position is responsible for investigating freight exceptions, gathering documentation, and facilitating resolutions that balance customer satisfaction, carrier accountability, and company interests.

Why You’ll Love Working Here

• Team Culture: Work in a supportive, collaborative environment where your contributions matter.

• Industry Exposure: Gain experience across all aspects of transportation and logistics.

• Shared Values: Join a team built on integrity, accountability, and collaboration.

• Professional Development: Access opportunities to learn, grow, and expand your skills.

• Benefits Package: Health, Dental, Vision, 401k Matching, PTO, Paid Holidays, & more.

Essential Duties and Responsibilities

• Research, file, and manage cargo and property damage claims ranging from minor to complex.

• Collect and analyze required documentation (bills of lading, delivery receipts, inspection reports, photos, invoices, etc.) to support claim resolution.

• Act as the primary point of contact for customers regarding claim status, providing timely updates and professional communication.

• Partner with carriers, independent adjusters, attorneys, and insurance representatives to ensure thorough investigations and equitable outcomes.

• Evaluate claims for subrogation opportunities and escalate when appropriate to maximize recoveries.

• Communicate and negotiate with insurance companies, agents, and customers to facilitate resolution.

• Collaborate with the Accounting Department to ensure accurate accruals, timely claim payments, and proper recordkeeping.

• Maintain detailed claim files and contribute to reporting and analytics for continuous improvement of OS&D processes.

• Support cross-departmental efforts to reduce claim frequency through process improvement and proactive issue identification.

Competencies

• Strong analytical and problem-solving skills with attention to detail.

• Customer service orientation with the ability to handle sensitive situations diplomatically.

• Professional communication skills (verbal and written).

• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.

• Initiative, dependability, and a solution-focused mindset.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with claims management systems a plus.

• Excellent customer service skills 

• Proficient with MS Office (Excel, Word, Outlook) 

• Basic knowledge of the DOT/FMCSA rules and regulations 

• Ability to identify and solve problems, perform under pressure, and meet deadlines 

• Work with little or no supervision, and work well in a team setting 

• Excellent communication, time management, and strong attention to detail 

• Ability to assist in the development, documentation, and implementation of efficient procedures and best practices 

KCH Transportation is an EEO Employer.