Freight Forwarder - Air Export

Summary

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.


• Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing,  classifications, processing data  through  the  Company’s system, and obtaining consular releases as well as other government agency releases as appropriate


• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.


• Process bills of lading and provide clear instructions to the team for handling each shipment.


• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.


• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.


• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.


• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.


• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.


• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.

Educational background / Work experience

• Three years of experience in a role involving extensive client contact required.


• Familiarity with domestic and international geography including countries and major cities.


• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.


• Ability to be highly productive while keeping cool under pressure.


• Excellent communication skills, both written and verbal.

Skills & Competencies

Mathematical Skills

• Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.

Other Skills

• Familiarity with domestic and international geography including countries and major cities.


• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.


• Ability to be highly productive while keeping cool under pressure.


• Excellent communication skills, both written and verbal

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• Freight Forwarding experience preferred.


• Prior use of CargoWise One is a definite plus.

Language skills

• English (reading, writing, and verbal)

Computer Literacy

• Computer skills, including frequent prior use of MS Outlook, Excel, and Word

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear.  The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay is: $18.75- $25.50 / Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. 

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.