French Bilingual Service Analyst Associate I

The Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide support to end-users and provide pro-active monitoring of Client's computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

Requirements:
Bilingual language skills (French) required.
A 2-year degree in Information Technology, or related discipline.
1-3 years technical support experience in a computer-related area.
Knowledge of commonly used concepts, practices, and procedures in the related field.
Working knowledge of related ITIL standards or best practices.
Intermediate knowledge of infrastructure support components.
Standard desktop, tools & utilities.
Server operating systems, tools & utilities.
IT networks and voice services.
IT security and Disaster recovery.
Process control and monitoring.
Call Center technologies Preferred Skills.
1 year of experience in our Global IT Service Desk function is highly preferred.
Advanced troubleshooting skills.
Successful completion of the IT Entry Logic and Problem-Solving Test.
Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
Strong analytical, communication, problem solving, and organizational skills.
Ability to work without close supervision while ensuring that tasks are done effectively and consistently.
Strong verbal communication skills, including the ability to document operations procedures.
Ability to effectively work independently or in a team environment.
Ability to effectively interact with a diverse user base.
Ability to work in an office or retail store environment with sensitivity for safety and physical security.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Ace Thakur
Phone: (248) 537-1147

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