French Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is tailored for individuals who are passionate about science and technology and possess a strong commitment to delivering exceptional customer support. As a customer service representative, you will engage with clients in French, assisting them with product inquiries and ensuring their needs are met effectively.

Key Responsibilities

• Manage customer inquiries related to biotechnology products and services via phone, email, and live chat in French.
• Provide detailed information on product specifications, applications, and industry regulations.
• Assist customers with order processing, account management, and troubleshooting technical issues.
• Resolve customer complaints and concerns promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with technical and sales teams to provide support and enhance customer experience.
• Stay updated on industry advancements and product offerings to provide current information to customers.

• Fluency in French (both written and spoken) is essential; English proficiency is a plus.
• Experience in customer service, particularly in the biotechnology or life sciences sector, is preferred.
• Strong communication skills with a customer-focused approach.
• Ability to understand and convey technical information in an accessible manner.
• Proactive problem-solving skills and attention to detail.
• Familiarity with CRM software and a good grasp of technology.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...