French Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about the energy industry and excel in providing top-notch customer service. As a representative, you will be responsible for assisting clients with their inquiries and ensuring they receive a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to oil and gas products and services via phone, email, and live chat in French.
• Provide information on energy pricing, service options, and regulatory guidelines.
• Assist customers with account management, service changes, and billing inquiries.
• Resolve customer complaints and technical issues efficiently, ensuring high levels of satisfaction.
• Document all customer interactions thoroughly in the CRM system.
• Collaborate with technical teams and other departments to provide accurate information and resolve issues.
• Stay updated on industry developments and company offerings to better inform customers.

• Fluency in French (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the energy, oil, or gas sector.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer issues effectively and efficiently.
• Excellent organizational skills and the ability to manage multiple inquiries simultaneously.
• Familiarity with CRM systems and basic understanding of energy industry regulations.
• Availability to work flexible hours, including evenings and weekends, as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...