French Speaking Customer Service for Finance industry - Sofia

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Finance industry, based in Sofia. If you have a passion for finance and possess strong communication skills, this role is perfect for you. You will be responsible for assisting clients with their financial inquiries, providing excellent support in French while ensuring compliance with industry regulations.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in French.
• Provide detailed information on account management, loan products, and investment options.
• Assist customers with account setups, transactions, and resolving issues promptly.
• Document all customer interactions accurately in the CRM system, adhering to company policies.
• Collaborate with financial advisors and other departments to enhance service delivery.
• Stay informed about changes in financial regulations and products to provide accurate information to clients.

• Fluency in French (both written and spoken) is essential; English proficiency is a plus.
• Previous experience in customer service, preferably within the finance sector.
• Strong communication skills with a focus on client satisfaction.
• Ability to understand financial concepts and communicate them clearly to customers.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using CRM software and general office applications.
• Willingness to work flexible hours as required by business needs.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...