French Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is delighted to present an opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. This position is ideal for individuals who are passionate about delivering exceptional customer service and have a strong interest in food and beverage products. As a representative, you will assist customers in their inquiries, ensuring they enjoy a seamless experience while interacting with our offerings.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in French.
• Provide information about product ingredients, nutritional facts, and special promotions.
• Assist customers with order processing, changes, and issue resolution in a timely manner.
• Document customer interactions and feedback accurately in the customer relationship management (CRM) system.
• Collaborate with teams to enhance product knowledge and customer experience.
• Stay updated on industry trends and company offerings to provide relevant information.

• Fluency in French (both written and spoken) is essential; knowledge of English is an advantage.
• Experience in customer service, preferably in the food and beverage sector.
• Excellent communication skills with a friendly, positive attitude.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and computer proficiency.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...