French Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing outstanding customer service. As a customer service representative, you will assist clients with their inquiries related to healthcare services, ensuring they receive the support and information they need in French.

Key Responsibilities

• Manage customer inquiries related to healthcare services, insurance options, and billing inquiries via phone, email, and chat in French.
• Provide accurate information regarding available services, appointment scheduling, and healthcare policies.
• Assist customers with account management, including changes to services and resolving issues.
• Handle complaints and requests in a compassionate and efficient manner, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference and compliance.
• Collaborate with healthcare providers and internal teams to enhance service delivery and support.
• Stay updated on healthcare regulations, services, and company offerings to provide accurate advice to customers.

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the healthcare sector, is preferred.
• Strong communication and empathy skills with a focus on customer needs.
• Ability to handle sensitive information with confidentiality and professionalism.
• Excellent problem-solving abilities and a proactive approach to customer issues.
• Proficiency in using CRM systems and other customer service software.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...