French Speaking Customer Service for Logistics & Supply Chain industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer support. As a representative, you will assist clients with their inquiries in French, ensuring smooth operations and satisfaction in their logistics needs.

Key Responsibilities

• Handle customer inquiries related to logistics services, including shipping, tracking, and pricing via phone, email, and chat in French.
• Provide clear and accurate information regarding shipment status, delivery times, and service options.
• Assist customers with order processing, changes, and cancellations.
• Resolve any issues or complaints promptly, ensuring a positive customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry trends and company offerings to provide relevant and helpful information to customers.

• Fluency in French (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service, particularly in the logistics or supply chain sector, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer inquiries effectively.
• Strong organizational skills and the capacity to manage multiple inquiries simultaneously in a fast-paced environment.
• Familiarity with CRM systems and logistics management software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...