French Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Renewable Energy industry. If you are enthusiastic about sustainability and dedicated to providing exceptional customer support, we invite you to join our team. In this role, you will assist customers in understanding and accessing renewable energy solutions, ensuring they receive the information and support they need in French.

Key Responsibilities

• Handle customer inquiries related to renewable energy products and services via phone, email, and live chat in French.
• Provide information on energy solutions, pricing, installation processes, and benefits.
• Assist customers with account management and troubleshooting service-related issues.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Collaborate with technical teams to resolve service challenges efficiently.
• Stay informed about industry trends and advancements in renewable energy.

• Fluency in French (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the renewable energy sector, is preferred.
• Strong communication skills with a customer-focused approach.
• Ability to understand and explain complex information clearly and effectively.
• Excellent problem-solving skills and attention to detail.
• Proficient in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...