French Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and possess a keen interest in transportation solutions, this role is ideal for you. You will be instrumental in assisting customers with their transportation needs while delivering exceptional service in French.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in French.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

• Fluency in French (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, preferably in the transportation or logistics sector.
• Strong communication skills and the ability to build rapport with customers.
• Excellent problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
• Familiarity with transportation management systems and CRM software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...