French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European talent acquisition and BPO solutions. We specialize in connecting high-caliber multilingual professionals with world-class opportunities in the consumer electronics sector, ensuring both personal career growth and business excellence.

Job Overview

We are currently looking for a motivated candidate for the French Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect match for those seeking French-speaking jobs within the thriving consumer electronics industry, offering a unique opportunity to provide expert support for innovative robotics technology while enjoying a vibrant expatriate life.

Key Responsibilities

• Provide premium technical support for iRobot consumer electronics products to French-speaking customers.
• Troubleshoot connectivity, hardware, and software issues related to robotic household devices.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient service.
• Document all customer interactions accurately within the internal CRM system to ensure quality tracking.
• Collaborate with internal technical teams to escalate complex consumer electronics malfunctions.
• Guide users through the setup and maintenance of smart home appliances via phone, email, and chat.
• Stay updated on new product releases to provide expert advice and technical guidance.

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Passion for consumer electronics and modern technology.
• Excellent communication skills and a customer-centric mindset.
• Previous experience in technical support or customer service is considered an advantage for this French Speaking iRobot Support Specialist position in Bulgaria.
• Ability to thrive in an international office environment located in Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on iRobot technologies
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel) to support your transition to jobs in Bulgaria.
• Monthly Performance Bonus linked to service quality.
• €1,500 Signing Bonus (one-time) for all successful candidates.
• Professional growth opportunities within a leading firm.

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible balance of modern urban life and historical charm. As one of the most exciting hubs for international business, jobs in Bulgaria provide a high quality of life with a sunny climate, vibrant café culture, and a welcoming expat community that makes settling into your new home effortless.

The relocation process is seamless, allowing you to enjoy the rich culinary heritage and affordable lifestyle that Bulgaria is famous for. When you join our team for this French Speaking iRobot Support Specialist position in Bulgaria, you are choosing a country where your professional career and personal life thrive in harmony.

How to Apply

If you are ready to take the next step in your career with a leading firm in the consumer electronics sector, we invite you to apply today. Click the 'Apply Now' button to submit your application and join the Mercier Consultancy Group team in beautiful Sofia. We look forward to hearing from you!