A Giant Heirloom Fresh Lead role is a leadership position responsible for overseeing fresh produce operations, ensuring product quality, managing team performance, and delivering an excellent customer experience in the store’s fresh department.

Core Responsibilities

Under the direction of the Assistant Store Manager, a Fresh Lead typically:

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  Customer Service & Engagement

  
  
  
  
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    Greet customers warmly, make eye contact, smile, and say hello 

    
    
  
  
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    Build rapport with the neighborhood by getting to know regulars and being approachable.

    
    
  
  
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    Educate customers and team members about fresh products, answer questions, and offer meal ideas or cooking tips 

    
    
  
  
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    Operate self-checkout efficiently and return promptly to assist customers.

    
    
  
  
  
  


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  Fresh Produce Operations

  
  
  
  
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    Receive, unload, store, and verify deliveries 

    
    
  
  
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    Supervise stocking, product rotation, and shrinkage recording.

    
    
  
  
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    Create engaging, informative displays and seasonal promotions.

    
    
  
  
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    Implement food sampling programs to drive sales and customer engagement.

    
    
  
  
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    Follow proper food handling and safety procedures at all times 

    
    
  
  
  
  


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  Team Leadership & Development

  
  
  
  
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    Assign and oversee daily tasks for fresh department partners 

    
    
  
  
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    Maintain a positive, respectful, and supportive work environment.

    
    
  
  
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    Train and empower team members to become knowledgeable product experts.

    
    
  
  
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    Identify process improvements and share solutions with the team.

    
    
  
  
  
  

Key Skills & Attributes

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  Strong customer service orientation and interpersonal skills.

  
  


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  Knowledge of fresh produce, seasonal offerings, and food safety standards.

  
  


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  Ability to lead, motivate, and train team members effectively.

  
  


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  Organized, time‑managed, and able to work under pressure.

  
  


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  Commitment to The Giant Company’s values of community connection, food quality, and work/life balance 

  
  

Work Environment

Giant Heirloom positions itself as a modern neighborhood market with a focus on fresh, organic, and local products, offering a collaborative, community‑oriented culture  Fresh Leads are expected to be part of the team, not just a supervisor, and to embody the company’s mission of “inspiring better days for our customers and neighbors.”

Tip: If you’re applying, highlight your experience in fresh produce, customer engagement, and team leadership, as well as your ability to maintain high food safety standards.

For current openings, check Giant Heirloom’s official careers page or The Giant Company’s job portal, as postings and requirements may vary by location