Front Counter Customer Service

Job Title: Front Counter Customer Service Representative (Tire & Auto Service)
Location: Oklahoma City, OK 73107
Job Type: Temp to Hire
Pay: $16.00+/hour (based on experience)

Position Overview:

We are seeking a dependable and customer-focused Front Counter Customer Service Representative to join a fast-paced tire and auto service shop in Oklahoma City. This is an excellent opportunity for individuals with tire knowledge or previous experience as a service writer or tire technician who want to remain active in the automotive industry without performing heavy physical labor.

Key Responsibilities:

• Greet and assist walk-in customers in a professional and friendly manner
• Answer incoming calls and respond to inquiries regarding services, tires, and scheduling
• Provide accurate product and pricing information to customers
• Create and manage work orders using the Point-of-Sale (POS) system
• Collaborate with the shop manager and technicians to ensure efficient workflow
• Order tires and parts as needed
• Review completed tickets for accuracy and completeness
• Maintain and update customer records and service notes in the database
• Address customer concerns promptly and professionally
• Keep the front office area clean, stocked, and organized

Qualifications:

• Previous experience as a service writer or tire technician is required
• Experience in the tire or auto service industry preferred
• Strong customer service and communication skills
• Ability to multi-task and stay organized in a fast-paced environment
• Basic computer proficiency and ability to learn POS systems
• Detail-oriented, dependable, and a team player

Job Order ID: #120950