Front Counter Lead

Role Summary

The Front Counter Lead is responsible for creating a welcoming, efficient, and hospitable experience for every guest who enters the restaurant. This role leads front

counter operations by coaching team members, managing flow, and ensuring excellence in service and accuracy. This role focuses on speed of service, order accuracy, clear communication, and team morale while modeling Chick-fil-A hospitality.

Job description

Our Leadership Team

Chick-fil-A Maplewood Leadership's primary role is to serve the team. Our leaders exemplify our core values, and understand, and convey the vision for the business. They always assist in training and holding standards as they change/improve.

Key Responsibilities:  

• Lead front counter operations during the shift, including order taking, cash handling, and order handoff.  
• Set the tone for hospitality and guest engagement in the dining room and counter area.
• Coach team members on accuracy, menu knowledge, and guest interaction.  
• Manage lines and flow during peak periods to reduce wait times.  
• Address guest questions, concerns, and issues with professionalism and care.  
• Ensure front counter cleanliness, organization, and brand standards are upheld.  
• Support onboarding and development of new front counter team members.  

Qualifications

• Strong communication and leadership presence
• High attention to detail and accuracy  
• Ability to lead by example  
• Dependable and adaptable in changing situations  

Success Looks Like

• Friendly, efficient front counter service  
• Accurate orders and smooth handoff process  
• Confident team members who feel supported  
• Guests who feel welcomed and valued

Availability:

• Open availability on Saturdays is required (May have one Saturday off per month)
• Must be available minimum 30+ hours/week,
• Must be available to Open 4 days a week or available to close 4 nights a week.

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• Day shift
• Night shift

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• 401(k)