Front Desk

Description

Urology Front Desk Job Description 

Essential functions and basic duties (This list may not include all the essential functions and duties assigned).

· Greets all patients and visitors in a caring and professional manner

· Collects at time of check in patient information such as patients’ demographics, PCP, pharmacy, ID, insurance verification, copays

· Close out cash drawer and count change

· Applies NO SHOW fee to patients who miss appointments. 

· Confirms patients’ appointment using DAR (reschedule if patient wants to cancel or responded no to appointment reminder)

· Schedules all patient appointments according to the established policy of the practice

· Enters/Scans all current and new patient information into EPIC accurately

· Answer all incoming telephone calls and determining the precise reason for the call

· Directs telephone call to the appropriate personnel promptly and courteously.

· Back up for EPIC referral WQ’s

· Properly distributes mail and packages 

· Keeping up with waiting room cleanliness

· Complies with HIPAA policies and procedures ensuring confidentiality and patient privacy

· Complies with OSHA rules and regulations 

· Interacts with vendors, staff, physician’s and visitors in caring and professional manner

· Attends and participates in all office meetings as scheduled

Requirements

 - High school diploma or GED

- Customer service experienced

- Good communication skills

- Bilingual Spanish and English (preferred)