Front Desk

Description

Come join the team at Jacksonville Sinus & Nasal Institute, Jacksonville’s premier location for treatment and management of Sino nasal disorders.  A part of North Florida Surgeons and affiliated with Baptist Health, this new and growing practice of fellowship trained sinus surgeons is seeking a motivated and patient-centric care team to create a culture of excellence for patients throughout northeast Florida and southeast Georgia. This is an exciting opportunity to join our practice. This role may transition into other responsibilities within a couple of months. We are seeking a flexible and adaptable individual who is eager to learn and contribute to various aspects of our office operations. This may include assisting with medical assistant duties when needed, such as rooming patients and cleaning instruments, helping with authorizations, or providing general administrative support.

As we continue to expand, responsibilities may evolve, but we are committed to distributing tasks evenly to foster a supportive and sustainable work environment. We pride ourselves on cultivating a close-knit, family-like atmosphere where teamwork and mutual support are paramount. We are looking for a team member who is willing to jump in and assist wherever needed, ensuring that everyone feels valued and no one experiences burnout. If you thrive in a collaborative and dynamic setting, we encourage you to apply.

Job details:

• Welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedule appointments following established office protocols
• Verify patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate the ability to correctly communicate benefits to patients.
• Obtain and assure appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Post charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, electronic messaging, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

Requirements

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Establishes and maintains effective working relationships with vendors, employees, other managers and physicians
• Must provide two professional references including preferred mode of contact.

Individual Benefits include comprehensive Medical, Dental and Vision. Company paid STD, LTD, Life,

401(K), 6 Paid Holidays Annually, PTO. This company is an equal-opportunity employer.

Work Remotely

• No

Job Type: Full-time

Starting Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)