Front Desk

KEY PARTNERSHIPS

• Dental Assistant    
• Team Leader  
• Doctors
• Referring doctor’s offices

PURPOSE

Oral Surgery Patient Care Coordinators, (PCCs) provide superior patient service to help patients get the care they need and fulfill our mission and values. They welcome new and existing patients to the Office and prepare patients for their visit with the clinicians. In addition to, you will be responsible for providing new and existing patients expert consultations by further explaining the Doctors’ comprehensive treatment plan, insurance coverage and payment options to help patients understand how we can help get them out of pain and back on the road to health. BAs manage all operations of the reception area including answering phones and patient flow.

CORE COMPETENCIES

• Building Effective Teams-Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team.
• Customer Focus-Is dedicated to meeting the expectations and requirements of internal and external customers.
• Drive for Results-Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Ethics and Values-Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values.
• Managing Vision and Purpose-Is optimistic; can inspire and motivate vision and sense of core purpose.

ORAL SURGERY PATIENT CARE COORDINATORS COMPETENCIES

• Coaching and Developing Others-Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities.
• Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• High-Impact Communication-Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns.
• Leadership Disposition-Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continues learning orientation.
• Work Standards-Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

PRIMARY RESPONSIBILITIES

• Greet patients when they arrive at the practice
• Schedule appointments for patients and referrals
• Maintain patient records
• Submit patient claims to insurance companies
• Assist patients in filling out required intake and medical forms
• Confirm appointments with patients
• Manage and organize referrals
• Inform patients of payment options if applicable
• Keep track of office supplies
• Perform basic accounting tasks such as taking patient payments
• Update patient insurance information
• Ensure all dental office equipment is functioning properly
• Sort and organize incoming and outgoing mail
• Ensure reception area is maintained and professional in appearance.
• Patient hand-off to the Dental Assistant.
• Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
• Partners with the Office team to ensure patients’ visits exceed expectations.
• Update’s treatment plan information in the company system at the direction of the treating Doctor
• Completes insurance verifications.
• Limited marketing
• Other duties as directed by supervisor.

SECONDARY RESPONSIBILITIES

• Educates patients on insurance benefits.
• Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
• Consultations – Accept hand-off from the Doctor and acknowledge comments and/or concerns communicated by the Doctor and patient to ensure patient says yes to care; execute patient consults to ensure patients understand Doctor’s prescribed treatment plan; conduct consults according to company policies; enter and update patient treatment plans at the direction of the treating Doctor using OMS Vision.
• Business Operations – Partner with Office Manager and Doctors to optimize patient schedule and flow; ensure patients are scheduled according to Doctor’s scheduling preferences; partner with the organization’s practice support center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients; update treatment plan information in company system at the direction of the treating Doctor; collect and post patient payments.
• Patient Advocacy – Educate patients regarding insurance benefits and affordable payment options including third-party lending; partner with the Doctor and patient to facilitate the patient completing the Doctor’s prescribed treatment plan; uncover and address patient’s barriers for completing treatment; alert the Doctor when patient has clinical questions; follow-up with patients during subsequent visits to schedule open treatment.

REQUIREMENTS/QUALIFICATIONS

• Education Level: High School or diploma or GED
• Job Related/Industry Experience: 1-3 years
• Ability to use Microsoft Office Word, Excel applications, and company operational systems
• Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems