Front Desk

About DCHD:

Mission: To protect and promote healthier lifestyles through prevention and education.

As a certified health department, the Douglas County Health Department is responsible for several programs as well as many other public health services. Programs are grouped into divisions relating to either nursing, environmental health or health education. All programs have an educational component. The goal of this department is to increase the awareness and number of persons reached in this educational process.

Benefits:

• 15 Paid Holidays


• Vacation


• 3 days of Personal Time


• Accrual of 1 sick day per month (rollover)


• Employer paid employee health insurance premium


• Illinois Municipal Retirement Fund (IMRF)


• Dental/Vision


• Life Insurance


• Tuition Assistance and Loan Repayment
  

Position: Front Desk

Status: Full-time, 35 hours

Working hours: Monday to Thursday, 8:00 a.m. to 4:45 p.m.  

Salary: Nonexempt

Work Location: Onsite

Compensation: The full pay range for this position is $17.25-$22.50. The anticipated starting salary is $17.25-$18.75, depending on the selected candidate’s directly related experience, education, bilingual status, licensure, certifications, and overall qualifications, as well as internal equity and available funding. An exceptionally qualified candidate may be considered above the anticipated starting range, but within the full approved salary range.

Job Summary:

The Front Desk is responsible for greeting patients and clients and making them feel welcome whether in person or by telephone. This person is the first contact the patient may have and must be welcoming in their demeanor.

Duties/Responsibilities:

• Takes incoming calls from patients and gives medical advice according to predetermined nursing protocols.


• Optimize provider scheduling and follow-ups.


• May be delegated to do callbacks and appointment confirmations.


• Quickly answering or properly referring questions and issues.


• Check-in and check-out process of patients/clients.


• Notifying staff of patient arrivals.


• Insurance eligibility.


• Assisting patients and clients with account questions or payment issues.


• Keeping front desk area clean and organized.


• Managing patient records in an Electronic Health Record System (EHR, NextGen)


• Cross training on all front desk duties.


• Other duties as assigned.

Qualifications and Requirements:

• Regular predictable attendance is required.


• Must be warm, friendly, and sensitive to patient needs.


• Bilingual preferred but not required.

Education and Experience:

• High school diploma or equivalent.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• DCHD is a smoke free and drug-free workplace in compliance with federal guidelines.


• Frequent sitting, standing, or walking.

The Douglas County Health Department is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our employment practices are rooted in our dedication to equal opportunity for all individuals. We are proud to be an equal opportunity employer and do not discriminate in employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

All employment decisions at the Douglas County Health Department are based on business needs, job requirements, and individual qualifications, without regard to the above-listed characteristics. We provide a work environment free of harassment and retaliation and ensure compliance with all applicable laws that protect the rights of applicants and employees. Our policies reflect and affirm the department's commitment to the principles of fair employment and the elimination of all discriminatory practices.

If you require assistance or accommodation during the application process due to a disability, please contact the Human Resources Department at 217-253-4137 X 1207.