Front Desk

Position: Front Desk Administrator (Full-Time)

Job Type: Full-Time

Primary Hours:

• Mon-Thurs 8:00-4:30
• Friday 7:30-4:00

Job Location: Hendersonville

Employment Type: Full-Time 

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Delivering clinical excellence for over 20 years.  

SEPT Physical Therapy is part of Advance Rehabilitation Management Group, a therapist-owned company, providing exceptional rehabilitation services since 1998.  Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics. 

We work together.  

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers. 

Our patients are what drives us.  

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment. 

Job Overview:

As a Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients.

Key Responsibilities:

• Provide exceptional customer service, managing patient interactions both in-person and over the phone.
• Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing.
• Maintain staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and MD offices.

Benefits for Full-Time Employees include but are not limited to: 

• Medical/Dental/Vision insurance  

• 401K with 50% employer match up to 6% per check 
• Paid holidays 
• Paid time off 
• Full-time benefit options start at 30 hours per week 
• Company-paid employee life insurance  

• Voluntary life insurance options 
• Short and long-term disability options 
• Employee assistance program (including mental health services) 

Skills Required:

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Highly organized and skilled in managing schedules.
• Ability to multitask and meet clinic scheduling goals.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service skills, both in-person and over the phone.
• Proficient typing skills.

Qualifications & Experience:

• High school graduate; additional education (college or healthcare technical school) preferred.
• 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and ability to work with minimal supervision.