Front Desk Administration

Summary/Objective

To oversee and complete daily reception area duties of One Lave Lane Shelter. While supporting the Program Director and Operations Director, maintain an organized and efficient work environment. Ensure seamless delivery of quality services that are compliant with agency standards and contractual requirements. As with all shelter staff the administrative/support worker is responsible for the development of trusting, supportive and respectful relationships with clients and maintaining a safe and secure work environment.

Essential Functions

• General office duties

• Operate standard office equipment

• Monitor guests as they arrive or leave the property. Ensure all guests sign out when they leave and sign in upon return. Check badges upon each return.

• Issue badges for all guests 14 years old and up

• Answer phone and direct calls to appropriate staff

• Assist with the coordination of guest transportation

• Maintain reception area ensuring the area is tidy and organized at all times

• Clerical duties as assigned by Operations Director

• Direct outside agencies or vendors to appropriate locations or staff

Additional Duties

• Assist other team members as required by supervisor

• Completion of any required paperwork and documentation for above functions

• Other duties as assigned by Operations Director

Required Qualifications, Education, and Experience

• HS Diploma or equivalency

• Valid MA Driver's License

• Administrative support experience

• Knowledge of operating standard office equipment

• Proficiency in MS Word and MS outlook

• Excellent communications skills both written and verbal

• Strong organizational skills with ability to multitask

• Detailed oriented and comfortable working in a fast-paced environment

Preferred Qualifications, Education, and Experience

• Previous experience in homeless shelter environment or human service field

• Ability to work effectively with diverse groups of people

Physical and Mental Job Requirements

© Use of and/or subject to:

o Ladder/step stool

o Vehicle

o Computers/monitors

e Physical requirements:

o Occasional lifting/carrying up to 251bs

o Occasional pushing up to 75 lbs

o Occasional pulling up to 75 lbs

o Occasional bending

o Occasional squatting

o Occasional kneeling

o Occasional reaching

o Frequent standing

o Frequent sitting

o Frequent walking

o Constant handwriting and typing

o Constant visual perception

o Frequent visual inspection

o Frequent color distinction

o Constant hearing

o Constant speaking

o Occasional smelling

e Mental requirements:

o Understand and apply routine verbal and/or written instructions

o Understand and apply non-routine verbal and/or written instructions

o Understand complex problems and collaborate to explore alternative solutions

o Organize actions to complete sequential and/or routine tasks

o Organize and prioritize individual work schedule to manage multiple tasks and/or projects

o Make decisions that have an impact on the individual's work

o Make decisions that have an impact on the immediate work unit's operations and/or services

o Make decisions that have significant impact on a department's credibility, operations, and/or services

o Make decisions that have an impact on the health and wellbeing of clients

o Communicate and exchange routine/basic information

o Communicate and explain a variety of information

o Memorization/concentration

o Learning/knowledge retention

o Emotional/behavioral self-regulation

o Interacting with others

Work Environment

• The functions of this role are conducted in a field environment.

Hours of Work

• This role is paid on an hourly basis.

• The hours of work for this position are: Daytime typically 8am-3pm or 9am-4pm

AAP/EEO Statement

The Housing Assistance Corporation ("HAC") is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.