Front Desk Administrator

Integrated Dermatology is a leading national Dermatology practice that acquires and partners with Dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner Dermatologists.

Our busy Dermatology practice is looking for a Full-Time and a Part-Time Front Desk Administrator to join our team!

Duties:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area 
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
• Coordinates with Insurance companies, referring medical offices and Pathology Labs
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed

• Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
• Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
• Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
• Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
• Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.) 
• Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management

Qualifications: 

• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Excellent computer skills
• Must be able to remain in a stationary position (80%) of the time

Job Type:

•  8:00 am –6:00 pm 4 days per week depending on the needs of the clinic 

Experience:

• 1+ year(s) of Front Desk Administrative experience (required)
• Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
• EMR experience (preferred))
• Dermatology experience (preferred)

Education:

• High school diploma or equivalent (required)

Certifications/Licenses:

• N/A

Pay:

• Pay ranges from $18.00 to $22.00 per hour based on years of experience. 

All your information will be kept confidential according to EEO guidelines