Front Desk Administrator

You know the power of a warm greeting and a well-organized office. You make everyone feel at ease, whether they're calling in or walking through the door. You are the vital link that keeps an office running smoothly, using your exceptional phone skills, active listening skills , meticulous file management, and sharp attention to detail.

Robson Forensic, a longstanding national forensic expert firm with an excellent reputation in the legal and scientific community, is seeking a Front Desk Administrator like you who takes pride in their work and is ready to bring their professionalism and communication skills to an appreciative team.

This position is full-time and necessary to be in the office (Monday-Friday, 8am-5pm) at our Lancaster, PA corporate headquarters. Not eligible for remote or hybrid working.

Essential Duties and Responsibilities

• You will answer the phone, directing callers to appropriate personnel.
• You will answer questions about the organization and provide callers with address, directions, and other information.
• You will maintain a high degree of professionalism when dealing w/ difficult/upset callers.
• You will receive and file case materials in a fast-paced ticketing queue while maintaining accuracy and confidentiality.
• You will welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• You will perform other light clerical duties as needed, such as sorting/distributing mail, filing, photocopying, preparing shipments, and collating.
• You will work on special projects as assigned.

Requirements:

• Education: HS diploma; college degree is preferred.
• Experience: 5+ years of front desk experience; law office experience is a plus.
• Computer skills: Proficiency in Microsoft Office Suite.
• Office skills: Strong attention to detail, organizational, and file management skills.
• Communication skills: Excellent phone and active listening skills.
• Work Style: Able to handle confidential subject matter, working independently and as part of a collaborative team.

You must have a clean background screen, a driver's license, and the ability to drive.

ABOUT US:

Robson Forensic is a national leader in expert witness consulting, providing technical expertise across many fields within engineering, architecture, science, and a broad range of specialty disciplines.

Employees at Robson Forensic work alongside highly respected experts from both industry and academia. Our forensic experts are engaged in meaningful casework that is consequential to industry and society. Robson Forensic provides a unique working dynamic that blends collaboration and autonomy.

We are an Equal Opportunity Employer.

HOW TO APPLY:

If this opportunity meets your expectations for a challenging and rewarding career, and you meet our minimum requirements, please apply and attach your resume and a cover letter outlining your professional background and experience.