Front Desk Administrator - Mental Health Practice

Welcome to CCCC LLC, a flourishing Multi-Specialty Mental Healthcare Practice. For decades, we've been serving the communities of DC, MD, and VA with accessible and insurance-accepted behavioral healthcare solutions. Now, we're thrilled to offer you the chance to be a part of our growing success story.

Position Overview: Front Desk Superstar

We're excited to extend an invitation to talented individuals like you to join our skilled, hard-working, and goal-oriented Administrative Team. This is a unique opportunity to make an impact as a key contributor at our Arlington, VA location. Embrace a fulfilling Monday-Friday schedule, 9:00am-5:30pm

What Sets Us Apart: Our Mission

At CCCC LLC, our mission is a driving force that unites us as a team. Together, we're committed to delivering high-quality, accessible, and culturally-sensitive mental health services, training, and consultation to those in need.

Your Responsibilities and Duties:

Client Communication

• Ensure seamless communication with clients regarding scheduling options, clinician details, services, and insurance-related queries.
• Promptly respond to referral outreach from partners like One Medical, Women’s Comp Health, and more.
• Uphold our commitment to timely communication by addressing emails, voicemails, and faxes within 24 hours.

Client Placement

• Match clients with suitable clinicians based on insurance, areas of interest, and availability.
• Document matches and placements in the intakes log.
• Facilitate the onboarding process by inputting client demographics, insurance information, and sending out necessary paperwork and welcome emails.

Waitlist Management

• Oversee Clinicians Availability Log and Master Log for Intakes to optimize scheduling efficiency.
• Collaborate with CPCCs to identify intake availability, utilizing clinician schedules to spot openings.
• Manage the testing waitlist, maintaining accurate records of demographics, insurance, testing preferences, and availability.
• Guide clients through insurance submission, authorization, and billing processes, in close cooperation with the billing department.

Testing

• Responsively address inquiries from new testing clients within 24 business hours.
• Provide comprehensive information about testing services, scheduling options, and insurance-related questions.
• Maintain efficient communication with testing referral partners.
• Manage the testing placement tracker log and coordinate appointments with testing patients.

Qualifications and Requirements:

• Education: Bachelor's degree in a relevant field is required. B.A in Psychology, Social Work, or any field related to the mental health/social work field given strong preference.
• Experience: You should have a minimum of 5 years of experience in EHR systems, provider/clinician support, and medical scheduling.

Benefits We Offer:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Your Growth Opportunity:

By joining our team, you're not just filling a role – you're embracing a journey of professional growth. Collaborate with our Director of Training and training program to identify and meet evolving needs.

Apply Today:

Seize this chance to become an integral part of our mission-driven organization. If you're ready to make a difference in the world of mental health, we're excited to hear from you.