Front Desk Agent

Description

The Tony Hotel South Beach is looking for an experienced Front Desk Agent to join our team at our iconic, historic hotel in Miami Beach!

As a Front Desk Agent, your primary responsibilities will include warmly welcoming guests, assisting with their needs, and providing detailed information about the hotel and nearby attractions.

The ideal candidate will bring a positive attitude, excellent interpersonal skills, and a commitment to delivering exceptional guest experiences. Additionally, they should excel at maintaining professional relationships with team members and staying composed in high-pressure situations.

Join us and be part of a team that celebrates hospitality, history, and the vibrant culture of South Beach!

Become a Part of Our Story!  

We Offer:

· Competitive pay

· Flexible hours

· Dining Discounts

· Life, medical, vision, and dental health insurance after 90 days & more!

· Personal Time Off Benefits

· OnDemand Payroll Feature

Compensation: 

$16.00 an hour

Front Desk Agent Essential Functions:

• Answer telephones in a friendly manner.
• Check guests in and out and thoroughly complete all guest transactions.      
• Ensure accurate information is established.
• Obtain or confirm room requirements.
• Verify pre-registration.
• Special requests are noted and fulfilled.
• Proper credit is received. 
• Obtain information and signatures.
• Verify credit cards or obtain cash.
• Follow set procedures on posting charges, cashing checks, safe deposits, and refunds. 
• Use the available system to authorize credit cards and checks
• Process personal and traveler’s checks, handle safe deposit boxes.
• Rooms are assigned and door cards are issued. 
• Directions to the room are provided.
• Assist guests quickly, patiently, and with a friendly attitude
• Promote and sell      special hotel programs
• Maintain work area neat and organized
• Maintain keys in a secure area.
• Assist other departments with the necessary information to fulfill guest needs.

Requirements

• Ability to read, write and speak English; bilingual in Spanish preferred.
• 1 year previous experience preferred.
• Some college or college degree preferred.
• Excellent phone etiquette, outstanding customer service and communication skills.
• Strong computer skills to navigate Property Management System.
• Must be flexible to work any shift, including weekends and holidays.
• Ability to multitask in a fast-paced environment.
• Meet minimum age requirements of jurisdiction
• Ability to walk and stand for long periods of time.