Front Desk Agent

Description

. Administration

Register and assign rooms to guests.

2. Support

Issue room key and escort instructions to Guest Service Agent or directly to guest.

Sort, and track incoming mail and messages.

Transmit and receive messages using all communication avenues.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and

travel directions.

Keep record of room availability and rate.

Compute bill, collect payment, and make change for guests.

Make, confirm, and cancel reservations via all communication avenues.

Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

Make reservation, transportation, or entertainment reservations for guest.

Deposit guest valuables in hotel safe deposit box.

Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit.

40%

Must have a comprehensive knowledge of the English language to effectively communicate with guests,

associates, and vendors.

Ability to accurately report information.

Ability to assist with various office tasks as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.

Requirements

These are required of every associate.

Minimum lifting of 20 pounds.

Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, typing.

Minimum pulling of 20 pounds.

Other duties may be assigned.