Front Desk Agent

VI Resorts by Westgate is an owner-controlled vacation club, dedicated to providing memorable vacations with choice and flexibility. Founded in 1974, with more than 42,000 owners, we have locations from east coast to west coast, Canada to Mexico, islands to mountains. VI brings an array of vacation destinations to satisfy our owners need to explore or to escape the grind of everyday life.

The Front Desk Agent is a key member of the Resort Operations team. As the first and last person most owners and guests will encounter, you will provide a lasting impression on the VI Resorts by Westgate experience while offering excellent customer service at all times.

As a Front Desk Agent, you will:

• Manage the guest registration process including checking in/ out guests, using the computer and issuing keys.
• Answer telephone / courtesy calls in a professional and courteous manner.
• Research and provide information on local activities, dining and attractions to owners/guests.
• Provide VI program information and confirm reservations as requested by owners.
• Dispatch guests requests to other departments such as maintenance and housekeeping; follow up to confirm tasks have been completed.
• Maintain service request database
• Maintain operational files and data bases. Requires data input and filing.
• Maintain petty cash transactions and bank.
• Encourage owners and guests to complete a YOC (your opinion counts) survey.
• Ability to work independently with minimal supervision
• Assist housekeeping make beds/ clean rooms or any other housekeeping duties when needed.
• Assist housekeeping with laundry when needed.
• Assist maintenance with work orders when needed.
• Complete minor work orders when maintenance is not onsite.
• Assist in moving furniture / Supplies when needed.
• Other duties as assigned.

• Previous experience in customer service or hospitality preferred but not required 
• Experience handling cash, credit card transactions, or using a point-of-sale system is helpful 
• Comfortable using phones and basic computer systems  
• Additional hospitality or customer service training is a plus 
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Friendly and professional communication skills
• Strong attention to detail and accuracy 
• Ability to stay calm and courteous in busy or stressful situations 
•  Must be able to regularly lift, pull, push and or/move up to 25 pounds.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.