Front Desk Agent

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets  
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele  
• Strong interpersonal, written and verbal communication skills required  
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Communicate and assist effectively with walk-in clients. 
• Manage incoming calls. 
• Manage and log incoming and outgoing messages. 
• Distribute faxes. 
• Log call back report. 
• Accept Homeowner’s payments and post payments correctly when needed 
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues. 
• Respond to emails and phone calls and document communications.
• Must maintain a professional, calm and patient demeanor to clients and staff.
• Manage and log incoming packages.
• Other administrative tasks as required
• Typing speed of at least 50 WPM

Education and Training:

• High School Diploma  
• 2-5 years related experience; or equivalent combination of education and experience

Adaptability:

• Adapts to changing work demands. 
• Stays focused on own work when faced with challenges and/or difficulties. 
• Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a writing instrument or computer. 
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information. 
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.