Front Desk Agent

JOB TITLE: Front Desk Agent

DIVISION: Lodging

REPORTS TO: Front of House Manager

LOCATION: Solitude Resort Lodging / The Inn at Solitude

CLASSIFICATION: Full Time / Seasonal / Hourly

POSITION:

Solitude Mountain Resort is seeking a friendly, professional, and service-oriented Front Desk Agent to join our lodging team. This position is responsible for managing front desk operations, providing exceptional guest and homeowner service, and ensuring a welcoming and efficient experience for all guest and visitors.

As the first point of contact, the Front Desk Agent plays a vital role in representing the resort and creating a positive first impression. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering outstanding hospitality.

We are excited to grow our team and offer employees access to the unique perks and benefits that come with being part of the Solitude Mountain Resort family.

SPECIFIC JOB REQUIREMENTS:

· Previous guest service experience preferred

· Dedication to delivering the highest level of guest service

· Excellent verbal and written communication as well as problem-solving skills

· Attention to detail

· Basic accounting skills

· Willing to work flexible work schedules that may include holidays and weekends

· Capable of standing for extended periods of time

· The ability to work independently, without supervision

· The ability to multitask- prioritize and address issues accordingly

· Intermediate computer navigation skills, use of office suites, and the ability to learn/navigate new software

Must be 21+ with clean driving record.

JOB DUTIES AND RESPONSIBILITIES:

· Provide exceptional guest service

· Process arrivals and departures while assisting with guest accounting

· Receive inbound and in-house phone calls, booking reservations and assisting with interdepartmental questions

· Respond to guest requests in a timely manner

· Respond to lodging, guest folio, and general inquiries via email promptly

· Log all maintenance items/requests and follow up on completion, assisting when appropriate

· Prepare various daily reports- occupancy, arrival, departure, etc.

· Assist with shoveling snow as needed in the front desk general area

· Prepare and maintain lobby coffee service

· Light housekeeping- assist with keeping lobby and back areas clean

· Assist guests when needed with bell service and valet

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.