Front Desk Agent

Front Desk Agent

Seeking outgoing, friendly individuals to serve as the Director of First Impressions at our lodge. If you enjoy creating memorable guest experiences and thrive in a fast-paced, people-focused environment, we want to meet you.

Availability: Weekend and holiday availability required
Schedule: Hours vary based on business levels

What You’ll Do:

• Welcome guests with a warm, professional first impression


• Check guests in and out efficiently


• Answer multi-line phones and assist with reservations (in person, phone, and email)


• Handle guest questions, concerns, and requests with confidence


• Process payments and manage guest accounts accurately

What We’re Looking For:

• Friendly, outgoing personality with strong professionalism


• Excellent communication skills (written and verbal)


• Ability to multitask and stay calm under pressure


• Basic math and cash-handling experience


• Comfortable using computers in a Windows environment


• Previous customer service experience required (hospitality preferred)

Physical Requirements:

• Ability to stand for extended periods


• Occasional lifting, bending, pushing, and pulling

Qualifications:

• Must be 18 years or older


• Previous customer service and cash handling experience required

Perks & Benefits:

• Employee-friendly work environment


• Training and growth opportunities


• Holiday pay & paid time off


• Meal plan


• Discounts on rooms, food, and retail


• Free overnight stays at Great Ohio Lodges


• 50% off Regency Hotel Management properties


• Access to recreation facilities


• 401(k)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.