Front Desk Agent

As a Front Desk Agent at Marriott Orlando Downtown, you will be the welcoming face for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will play a key role in creating a memorable stay for each guest by efficiently handling reservations, addressing inquiries, and assisting with guest requests in a friendly and professional manner.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude


• Manage guest check-in and check-out processes efficiently and accurately


• Handle guest reservations, cancellations, and modifications promptly


• Provide guests with information about hotel services, local attractions, and dining options


• Respond to guest inquiries and resolve any complaints or issues professionally


• Maintain accurate records of guest accounts and payments


• Work closely with housekeeping and maintenance teams to ensure guest satisfaction


• Adhere to all hotel policies and procedures to maintain security and safety standards

Requirements

• Previous experience in front desk or customer service roles preferred


• Excellent communication and interpersonal skills


• Strong organizational skills and attention to detail


• Ability to multitask and stay calm under pressure


• Proficiency with hotel management software is a plus


• Flexible availability, including evenings, weekends, and holidays


• High school diploma or equivalent

Benefits

• Competitive compensation package


• Opportunities for career growth and development


• Employee discounts on hotel stays and dining


• Comprehensive health and wellness benefits


• Supportive and inclusive work environment

About the Company

Marriott Orlando Downtown is a premier hotel located in the heart of Orlando, FL, offering exceptional hospitality and personalized service to travelers from around the world. As part of the Marriott International family, we are committed to creating memorable experiences for our guests and fostering a positive and rewarding workplace for our team members.or any other characteristic protected by federal, state or local laws.