Front Desk Agent

Company : Delta Hotels

Job Type : Full Time

555 East Canal Street, Richmond

Number of Applicants

000+

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Job Description - Front Desk Agent

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

Benefits

Health, dental and vision insurance (full-time employees)

Paid Time Off (full-time and part-time employees)

401K plan with company match (full-time and part-time employees)

Hotel discounts (full-time and part-time employees)

Paid holidays (full-time employees)

Early access to earned wages

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software, like OnQ or Opera

Customer service experience

Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Original job Front Desk Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Delta Hotels

We are looking for an engaged bartender to provide an excellent guest drinking experience by preparing existing and innovating alcoholic or non-alcoholic bevera...

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Front Desk Agent

Job Description - Front Desk Agent

About the Company

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