Front Desk Agent

Join The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience. 

Responsibilities

• Greet and welcome guests in a friendly and professional manner.


• Check guests in and out efficiently while managing reservations.


• Respond promptly to guest requests and resolve issues to ensure satisfaction.


• Maintain accurate records of guest information and transactions.


• Collaborate with other hotel departments to ensure seamless guest experiences.


• Provide information about hotel amenities, local attractions, and services.


• Handle phone calls and emails, directing inquiries as appropriate.

Requirements

• High school diploma or equivalent.


• Previous experience in hospitality or customer service preferred.


• Excellent communication and interpersonal skills.


• Ability to multitask and work efficiently in a fast-paced environment.


• Strong problem-solving skills and a positive attitude.


• Availability to work mid to late evenings, including weekends and holidays.


• Basic computer proficiency, including familiarity with reservation systems.

Benefits

• Competitive hourly wage of $17.75 - $17.75 paid bi-weekly.


• Opportunities for career growth.


• A supportive and inclusive work environment.


• Employee discounts on hotel stays and amenities.


• Training and development programs.


• Dental and Vision insurance.


• Supplemental insurance. 


• 401(k) retirement plan.


• Employee lunch


• Free parking

About the Company

The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable.

We are an Equal Opportunity Employer.