Front Desk Agent

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties and Essential Functions

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of
  customer service.


• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft
  and maintain security of premises. All “check-in” policies and procedures must be followed without any
  exceptions.


• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.


• Utilize proper phone etiquette for all incoming and outgoing phone calls to residents. All calls should be
  clear and in a professional manner. Take the caller's information down for reference and follow up.


• Report any violations of the Rules and Regulations that are noticed at any time.


• Observe precautions required to protect Residents, guests, and property, and report damage, theft, and found
  articles to supervisors.


• Maintain the “key” control system and ensure that all keys are locked and accounted for at all times.


• Be familiar with the fire alarm system operations and report all incidents to management.


• Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons.


• Follow the Standard Operating Procedures/protocols regarding emergency response, coordinating with
  Management, Chief Engineer, or Fire Rescue / Police services.


• Write pass-down reports of daily activities and irregularities, such as equipment or property damage, theft, presence of
  unauthorized persons, or unusual occurrences.


• Process all incoming packages for the residents to receive and prepare for resident pickup. 


• Send email communication/alerts to the residents as instructed or needed.

Work Environment
The working environment will be indoors and will require team members to stand and move around frequently.  Lift packages under 50 lbs to organize them on shelving. 

Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.  The employee must also be able to detect auditory and/or visual emergency alarms. The noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work
The property will determine the days and hours of work. This schedule may change to accommodate the property's business needs.

Required Education and Experience

• High school diploma or GED; some college preferred


• Must be familiar with using computer software to perform various tasks and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills


• Minimum six months of related experience and/or training.


• Literate in English required


• Previous work experience in the hospitality industry is highly preferred

Position Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.