As a Front Desk Agent, you are the first point of contact for our hotel guests and a key part of their stay. You will be responsible for a wide range of duties, from handling reservations and check-in/check-out processes to answering guest inquiries and providing information about our resort and local attractions. This role requires a professional and friendly demeanor, strong communication skills, and the ability to work efficiently to ensure a smooth and pleasant experience for every guest.
Provide prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers.
Record reservations received verbally or in writing and enter them into the hotel computer system. Quote room rates and availability, and process or cancel reservations following established procedures.
Answer all Front Desk telephone calls promptly, routing calls and providing assistance or information as needed. Communicate and coordinate closely with other departments, including Housekeeping, Group Sales, and VIP Services, to ensure guest needs are met.
Process accurate cash and credit card transactions.
Inform guests about all required information and answer questions regarding the resort and local area attractions. Promote the hotel/casino and all its services and facilities.
High School Diploma or General Education Degree (GED) and at least 1 month of guest service experience.
Strong written, communication, and computer skills.
Working knowledge of Microsoft Office products.
Ability to handle cash and credit card transactions accurately.
A professional, friendly, and helpful demeanor.
Requires lifting objects up to 50 lbs and standing for long periods.
Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise.
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