Front Desk Agent

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities:

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.


• Handle guest requests and complaints promptly and professionally.


• Manage cash drawer and process payments (room charges, cash, debit, or credit).


• Keep the front desk area and lobby clean and organized.


• Coordinate with housekeeping to ensure room readiness for guests.


• Provide guests with directions and information about the property and local attractions.


• Answer guest calls, messages, and process requests or concerns.


• Run daily reports and ensure the accuracy of information.


• Assist guests with special requests and ensure their satisfaction.


• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

• High school diploma or equivalent.


• Strong communication and customer service skills.


• Ability to work independently and handle stressful situations.


• Proficiency in Windows operating systems and office software.


• Ability to work well with others and develop positive working relationships.


• Ability to lift to 50 pounds occasionally and 10 pounds frequently.