Front Desk Agent

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.


• Process check-ins, check-outs, and reservations accurately and efficiently.


• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.


• Handle payments, process transactions, and maintain accurate records.


• Assist with resolving guest concerns or complaints professionally and efficiently.


• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.


• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.


• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.


• Maintain petty cash fund.


• Maintain a clean and organized front desk and lobby area.


• Work collaboratively with other departments to ensure a seamless guest experience.


• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.


• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.


• Previous front desk, hospitality, or customer service experience preferred.


• Strong communication and interpersonal skills with a guest-first mindset.


• Intermediate to advanced computer proficiency, ability to use Microsoft 365.


• Ability to handle multiple tasks in a fast-paced environment.


• Must be detail-oriented, organized, and reliable.


• Maintain a professional appearance.


• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.


• Competitive pay and employee perks.


• Gain valuable experience in hospitality and guest services.


• Be part of a fun and engaging resort community.

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, paid time off plan, and discounted travel program benefits for team members, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace