Front Desk Agent - Boulan and Liberty Park Hotel

What You Will Do:

• Greet, register, and assign rooms to guests in a friendly and courteous manner.


• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.


• Keep records of room availability and guests' accounts.


• Compute bills, collect payments and make change for guests.


• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.


• Take the initiative to greet guests in a friendly and warm manner.


• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.


• Other duties as assigned.

Skills and Experience Needed

• Prior customer service experience required.


• Ability to utilize hotel software systems effectively.


• Friendly and courteous demeaner.


• High School diploma or GED.