Front Desk Agent - Career Growth Potential

We are seeking a front desk agent to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

Full-time and Part-time availability.

8hour shifts - day and night availability.

Apply in person or submit your resume!

Responsibilities

• Exceptional guest service delivery with problem resolution ability

• Excellent communication and phone skills

• Process all guest check-ins, check-outs, room assignments, and room change/guest requests

• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

• Account balancing

• Ability to understand and uphold hotel and brand standards and expectations

• General office up keeping and ensuring public areas are cleaned and replenished as needed

• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs

• Knowledge of Microsoft office and computer skills

• Capacity to stand or walk for an extended period of time.

• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Requirements:

• Superior customer service skills including problem solving and ability to multi-task

• Strong attention to detail, good follow through, and communication skills

• Previous hotel or customer service experience preferred

• Previous customer service experience preferred

Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff

• Life Insurance for Full Time Staff

• 401(k) Retirement Plan

• Paid Time Off

• Employee discount