Front Desk Agent - Doubletree by Hilton Berkeley Marina

Key Responsibilities

• Greet and welcome guests in a friendly, professional, and courteous manner


• Perform guest check-in and check-out procedures accurately and efficiently


• Verify guest information, process payments, and obtain proper authorizations, including incidental holds


• Manage room assignments, reservations, and modifications using the property management system (PMS)


• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution


• Maintain knowledge of hotel services, amenities, and local attractions to assist guests


• Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction


• Handle cash, credit card transactions, and maintain accurate records in compliance with company policies


• Follow all brand standards, SOPs, and security procedures


• Maintain a clean, organized, and professional front desk area


• Support upselling opportunities and promote hotel services when appropriate

Qualifications

• High school diploma or equivalent required


• Previous customer service or hospitality experience preferred


• Strong communication and interpersonal skills


• Ability to multitask and work in a fast-paced environment


• Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred


• Flexible schedule, including weekends, evenings, and holidays


• Ability to handle confidential information with discretion

Core Competencies

• Customer Focus & Service Excellence


• Attention to Detail & Accuracy


• Problem Solving & Conflict Resolution


• Teamwork & Collaboration


• Time Management & Organization