Job Description

A Look Into Working in the Front Office

As a vital member of the Front Office team, you will be the face of the guest experience—delivering exceptional service, resolving issues with professionalism, and creating memorable stays. This dynamic role requires flexibility, strong communication skills, and a commitment to operational excellence. You'll also contribute to sales, support team goals, and serve as an ambassador for Radisson and GHG standards.

Pay rate is based on experience, with performance-based raises and monthly bonus incentives

What You’ll Be Doing

• Build meaningful, positive relationships with guests to enhance satisfaction and loyalty

• Personalize every interaction by anticipating guest needs and going above and beyond

• Respond to concerns and complaints with empathy, professionalism, and policy awareness

• Promote local attractions and hotel amenities to enrich each guest’s stay

• Execute daily shift responsibilities according to SOPs

• Maintain accurate billing processes; identify and resolve discrepancies confidently

• Stay current with procedural updates and demonstrate strong problem-solving skills

• Adapt quickly between roles and tasks to support team coverage

• Answer guest inquiries by phone, email, and in person with clarity and warmth

• Cross-sell hotel services and create memorable, personalized experiences

• Collaborate with team members to foster a positive, energetic work environment

• Identify upsell opportunities and close sales in real-time

• Contribute ideas to improve team efficiency and guest satisfaction

• Understand on-property events and leverage them to enhance the guest experience

• Perform other duties as assigned, requested or deemed necessary by management

• Ambassador for Radisson and GHG standards

What You Need for this Position

• Able to work weekends and Holidays; schedule based off of hotel needs
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Positivity and flexibility in an ever changing environment
• Able to be coached
• Organized, able to multitask and balance many projects at once
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Posses efficient typing skills
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks
• Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development