Front Desk Agent (Full-Time)

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Ocean Key Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Positioned at the south end of the boardwalk where you can enjoy fishing, charter a boat, or explore the Virginia Beach Aquarium. Join our team and enjoy all that Virginia Beach has to offer.

Summary:

In this full-time role, our Front Desk Agents have the responsibility to provide service to customers, answer inquiries pertaining to the Resort services, registration of Owners and guests, and to provide travel directions as needed. Responsible for handling, communicating and coordinating owner/client needs with the appropriate departments necessary to perform excellent customer service, while performing specific front office activities. Support efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors and managers.

Essential Functions:

• Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact
• Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions
• Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival
• Relays guest's messages and incoming mail
• Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies
• Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate
• Communicates and enforces Resort policies and procedures
• Processes payments
• Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed
• Provides on-site activities, area attractions, events and other vacation information
• Keep areas clean and appropriately stocked
• Performs related duties as assigned or as the situation dictates

Education and Experience:

• High school diploma or GED
• Customer service experience required
• Knowledge of computer applications
• Excellent oral and written communication skills
• Excellent time management & organizational skills

Physical Requirements:

While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties.

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