Front Desk Agent (full-time)

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused front desk agent to join their team of fun-spirited team members! The 250+ room hotel, with nearly 5,000 square feet of meeting space, is conveniently located for business and leisure travelers. Must work evenings & weekends. 

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept, featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent complete remodel of the property with a local Minnesotan theme.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide.  We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short—and long-term disability, paid time off, wellness programs, excellent hotel discounts, and much more. The pay range is $17 to $17.50 based on experience!  

This role offers a $1,000 retention incentive: $250 on the 90th day of employment, $250 on the 6th month, and $500 on your first anniversary.

In your role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable, seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:
• Ability to lift, carry, push, or pull 10 lbs.
• Primarily standing for the majority of the shift

Qualifications:
Education:

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Experience:
• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role is required
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, Excel
•Previous experience with hotel FSPMS systems is a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including individuals with disabilities and veterans.