Front Desk Agent- Hampton Inn & Suites, Stephenville, TX

Job Title: Front Desk Officer (3:00 PM – 11:00 PM Shift)

Location: Hampton Inn & Suites, Stephenville, TX

Reports To: Front Office Manager / General Manager

Schedule: Full-time

As a Front Desk Officer for the 3 PM – 11 PM shift at Hampton Inn & Suites Stephenville, you are the first point of contact for our guests during the evening hours. You will provide exceptional customer service, handle check-ins and check-outs efficiently, manage guest inquiries, and ensure a welcoming and professional environment.

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  Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services

  
  


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  Manage room reservations, cancellations, and modifications via the property management system (OnQ experience is a plus)

  
  


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  Answer phone calls, respond to guest inquiries, and handle guest requests in a timely and professional manner

  
  


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  Monitor lobby activity and maintain a clean, organized front desk area

  
  


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  Verify guest identification, process payments, and handle cash and credit transactions securely

  
  


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  Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns

  
  


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  Handle minor guest complaints or escalate to management when necessary

  
  


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  Complete end-of-shift reports and daily audit tasks as required

  
  


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  Comply with hotel security, safety, and brand standards at all times

  
  

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  High school diploma or equivalent required

  
  


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  Previous hotel front desk or customer service experience preferred

  
  


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  Excellent communication, organizational, and interpersonal skills

  
  


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  Ability to multi-task in a fast-paced environment and stay calm under pressure

  
  


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  Basic computer literacy; experience with hotel property management systems preferred

  
  


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  Must be reliable, punctual, and available to work weekends and holidays as scheduled

  
  


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  Must be able to stand for extended periods and occasionally lift up to 25 lbs

  
  

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  Competitive pay

  
  


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  Employee discounts at Hilton properties

  
  


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  Paid Vacation & Sick Time

  
  

• Medical, Dental & Vision Insurance Benefit

• 401k



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  Opportunities for advancement

  
  


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  Friendly and supportive work environment