Front Desk Agent / Night Auditor

The Portland Regency Hotel & Spa is looking for a Full-Time Front Desk Agent / Night Auditor (dual role) to join our team! We are a beautiful Historic Hotel of America located in the heart of Portland's Old Port District.

Hours vary weekly; Shifts are 7am-3pm, 3pm-11pm, 11am-7pm or 11pm-7am.

Full-Time benefits include: Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include sick time. All employees receive: HHA Discounts, Fitness Center use, Uniform, Parking, and Employee Meal. 401(k) plan with a match after one year.

Front Desk Agent / Night Auditor (Dual Role)

Join our Front Office team and be part of an award-winning, service-driven hotel in the heart of Portland! We’re looking for an enthusiastic, detail-oriented hospitality professional to serve in a dual Front Desk Agent and Night Auditor role. This position is ideal for someone who enjoys guest interaction, thrives in a fast-paced environment, and has strong organizational and problem-solving skills.

What You’ll Do

Guest Services & Front Desk Operations

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  Provide exceptional service by welcoming guests, answering questions, and handling requests professionally and efficiently.

  
  


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  Check guests in and out, issue room keys, manage reservations, and assist with information about hotel services, amenities, and the city.

  
  


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  Respond to guest concerns with professionalism, creative problem-solving, and sound judgment.

  
  


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  Answer and direct incoming calls, enter wake-up/coffee call requests, and monitor shared inbox inquiries.

  
  


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  Maintain accurate cash handling procedures, balance a cash drawer, and correctly close out folios.

  
  


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  Support the Front Office team by assisting with training new staff, stocking supplies, and keeping the workspace clean and organized.

  
  

Night Audit Responsibilities

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  Reconcile daily receipts for all hotel outlets, including restaurants, Lounge, Spa, Banquets, and Front Desk.

  
  


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  Balance and batch credit cards, compile daily revenue reports, and distribute audit summaries to management.

  
  


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  Maintain audit packs and ensure all accounting documentation is organized and complete.

  
  


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  Run required night audit and departmental reports.

  
  


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  Assist with overnight guest needs, safety concerns, and security, including working collaboratively with Night Security.

  
  


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  Maintain cleanliness in the lobby and back-office areas throughout the night and ensure equipment is properly shut down.

  
  

What We’re Looking For

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  Strong customer service and communication skills.

  
  


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  Excellent attention to detail, accuracy, and organization.

  
  


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  Ability to remain professional, calm, and resourceful with guests during both daytime and overnight hours.

  
  


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  Flexibility to work varied schedules, including overnights, weekends, holidays, and to provide coverage as needed.

  
  


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  Proficiency with computers and comfort learning new systems.

  
  

Why You’ll Love Working Here

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  A supportive team environment with opportunities to learn multiple areas of hotel operations.

  
  


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  A role that combines guest service energy with the quiet focus of overnight audit work.

  
  


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  Competitive pay and benefits in a stable, well-respected local hotel.

  
  

If you are reliable, motivated, and ready to contribute to an exceptional guest experience, we encourage you to apply!