Front Desk Agent (Overnight)

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
  
• Monitor building access, verify guests, and enforce all entry protocols
  
• Conduct routine property checks in accordance with site procedures
  
• Answer and route phone calls, assist residents with overnight requests
  
• Manage packages, deliveries, and key control as applicable
  
• Document incidents, unusual activity, and complete accurate shift reports
  
• Ensure the front desk and lobby remain clean, organized, and presentable
  
• Escalate emergencies or issues to management or appropriate authorities
  

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred
  
• Strong judgment and ability to remain alert and engaged overnight
  
• Professional communication and demeanor
  
• Reliable, punctual, and able to work independently
  
• Comfortable handling extended quiet periods without loss of focus
  
• Basic computer skills and ability to learn property systems
  

Requirements

• Must be available for overnight shifts
  
• Must be able to stay awake, alert, and responsive throughout the shift
  
• Must pass a background check
  

Compensation

• Competitive hourly rate based on experience